Mitel MiCollab software version 8.1 brings many enhancements for end-users and administrators. Today, we are going to focus on three of the primary end-user enhancements with the MiCollab desktop applications.
Before we get started, let’s take a look at the complete list of features, security, and management improvements included with this release.
User Experience Improvements
- Improved presence displays
- Multi-tasking improvements with multi-calls
- Contact group organization
- Right click feature Device selection improvements
- Ad-hoc conference features Audio Web Video web improvements
- Audio Web Video roll call enhancements
- Call through feature for outbound calls
- Call optimization for inbound for iOS
- Full take call feature
- General security updates
- MiShare auto update
- Next generation PC client virtual desktop support
Microsoft Skype for Business Integration
- Updated client integration
- Provides full Skype for Business user experience
- Integration to Outlook
- New Skype for Business UCC bundle.
As you can see, this is a robust software release, but today we are going to provide an overview of 3 enhancements that most desktop users will find helpful in their day-to-day work life.
New 3-Panel Display
The new MiCollab 3-panel display allows users to access other features and functionality of their client while on an active call.
When the client is in full-screen mode, the active call appears in the panel to the right along with the features required to manage the active call, the primary function menu located on the left, with the chat, inbox, MiTeam, and visual voicemail accessible via the middle panel.
With multiple panels, the end-user can multi-task on various projects, or provide better service by accessing the right resources while having the customer on the telephone.
Contact Group Management
Mitel MiCollab provides an easy way to access individuals and presence information. Sometimes, it isn’t a particular person you need but just someone within a group of people. Mitel now offers the flexibility for users to manage contact groups on the home screen of the client.
A person can create a new contact group, for example, let’s say a “sales” group. Now, a group text can easily be generated to contact everyone in the sales group, or if needed, the people associated with the group can be quickly invited to an Ad-Hoc conference, by choosing that option.
For end-users that often find themselves needing to bring a team together on a call at a moments notice will enjoy the enhancements made to the Ad-Hoc feature. Creating an on-the-fly conference has never been more simple, these ad-hoc options can be voice conferences or collaboration calls.
Using the new Ad-Hoc Meeting Option, located on the left side of the screen, a MiCollab desktop client user can quickly initiate conference session from scratch. While in an active chat session or on a phone call, users can escalate to a collaboration or conference call by using a right click option, or by clicking on the new Ad-Hoc Meeting Icon.
This is a look at just a few of the enhancements for this software version. To request a demo or to schedule an upgrade, contact your account rep, or fill out the form below, and we will have someone reach out to you by the next business day.