Business Solutions for Hospitality Companies

Before Your Guest Arrives

Prior to check-in, your guests may contact you with various questions about reservation details, your location, special requests, event planning, local things to do, and more. We can work with you to make sure that those calls and emails between your front desk and your guests are handled efficiently to help make a good first impression. With call documentation, you can collect detailed information to pass along to other team members. You may even share an excellently handled call with your team as an example and use screen recordings to verify that team members are using online tools effectively.

Is Your Network Guest-Ready?

Make sure your IT network is ready for guests. TSAChoice can provide an assessment and make recommendations to keep your data network safe. And with the TSAChoice Complete IT plan, we can provide ongoing monitoring and management of all endpoints on your data network.

Enhanced Internal Communication Across Your Property

Let’s face it: some communication needs to stay behind the scenes to maintain the magic. Perception is reality, and you want your guests to feel good about choosing your property. Communication between guest services, room service, housekeeping, and maintenance is vital to providing an experience your customer won’t forget.

Manage staff workflow, assign immediate maintenance duties, and schedule preventative maintenance using a telephony interface, a computer, or a mobile app. This technology also allows staff to prioritize work, ensuring immediate needs are met to deliver top customer care again and again.

Guest Mobility

Provide your guests with a concierge in their pocket. Make sure your guest has all the information about your property and surrounding location that is normally contained in a welcome packet located in their room—right on their smart device. Provide guests the ability to view restaurant menus, book reservations, or even control in-room items such as blinds and lighting.