Business Solutions for Health and Medical Facilities

Network Management

In the medical environment, network management is of utmost importance, and precautions must be taken to protect patient information. Outsource your IT support to the TSAChoice Complete IT plan, and we can monitor and take steps to protect your PCs, servers, and other IT appliances.

Create a seamless environment for branch locations and remote workers to allow for flexibility within your network to share data and voice resources. Providing redundant and backup solutions between a branch and offsite locations helps to prepare for unexpected events such as natural disasters, cyber-attacks, and acts of violence.

Alerts and Notifications

• Ensure staff, patients, and residents have all the information they need no matter when and how you choose to deliver it, whether it is by phone, chat, or email.
• Notify patients in a timely manner of upcoming routine appointments, blood work, therapy sessions, and important health and wellness events.
• Get to that waiting list more quickly. Missed appointments can mean lost revenue. When an appointment is canceled, immediately reschedule conflicts and get appointment replacements on the books.
• When weather or other events beyond your control cause unexpected closures, get the word out quickly, alleviating any inconvenience to patients, residents, and staff.

Alerts and Notifications may also be used for:

• Collection reminders
• Event reminders for patients and family members, such as support classes
• Reminders to patients to begin procedure preparation, such as fasting or colonoscopy prep
• Notifications to patients of what to bring to an appointment

Call Documentation

Patient Records
Sharing accurate information can be essential in the health industry. Know that your calls are being recorded and can be shared as needed to provide all the vital information for providing care to a patient. Not all patients require this extra level of care, but when they do, know that you are able to refer to their call records for all the details.

Medical Billing
Streamline your billing department by providing the tracking and historical reference needed to improve cash flow, eliminate errors in communication, and track the collections process. Recording telephone conversations with insurance companies, other providers, and patients provides the ability to easily access these conversations at any time.

Connecting to Patients
Maintaining a contact center to provide triage calls or telemedicine support helps medical practices provide patients with exceptional service and higher quality care. Through the contact center, medically trained professionals on your team — especially those working on standby — can receive messages through a variety of methods, easily staying connected to maintain support. And patients can communicate with their staff via phone, webchat, email, or even text, escalating to video as needed.

Through quality management tools, additional training can be provided for new and existing agents. Pulling recorded examples of successful calls to share with staff can prove invaluable when providing coaching as you strive to consistently improve patient support.

All facets of your practice or health/wellness organization can take advantage of the benefits of contact centers:

• Accounts receivable
• Nurse Triage
• Telemedicine
• Insurance
• Appointment scheduling
• Outgoing contact teams such as sales