We have found ourselves in the unexpected position of a pandemic commonly known as Coronavirus. Businesses are scrambling to determine which positions will require the ability to work from home and the needs required to continue best-effort business processes while keeping people and networks safe.
We will continue to update this page as necessary to provide business support and clarify any confusion.
Making a Plan for a Remote Workforce
Telephone System Options
This information is being provided based on the Mitel Unified Communication Systems. However, if you have a VoIP system, you should be able to work with your provider to follow similar solutions.
These options are being recommended if you do not have a plan currently in place, under normal circumstances, we would recommend additional discussion that aligns with your plans and goals.
This table describes possible options from low volume users to high volume users.
*Resources used are the number of telephone lines, SIP trunks, or PRI channels utilized to perform the task. Resources are an essential consideration, especially if you have a small number of available resources on your telephone system.
Call Forwarding Your Published Telephone Number Versus Call Forwarding an Extension Number
Call Forwarding your published telephone number will re-route any time someone dials that published number. When you do this, your calls bypass any automated attendant functionality you have in place and will ring directly to the designated forwarding phone number. Re-routing your main telephone number can typically be completed via your telephone system provider or your dial tone provider.
NOTE: If call forwarding of the published telephone number is completed via the telephone system when phone calls are in progress, two resources (see the note with graph above) will be active.
Call forwarding from an extension will forwards any calls routed to a specific extension to the forwarded destination. Main telephone lines will still ring into your system as assigned, when transferred to an extension, they will follow the call forwarding paths that are programmed.
If you are unsure of the best routing to use for your scenario, please contact your preferred telephone system support company for recommendations.
Call forwarding Extension instructions:
From Mitel Telephone Desksets:
Mitel 5000/MiVoice Office 250/MiVO click here to access the FAQ page. Instructions include forwarding IP telephones and digital telephones.
Mitel 3300/Mitel MCD/MiVB click here to access the FAQ page. Instructions provided for the 5300 and 6900 series telephones.
Small Businesses with only one or two telephone lines
Another option for businesses with only one or two incoming telephone lines, maybe to contact your dial tone provider and request they call forward your telephone lines to your preferred destination number. Additional charges may be incurred depending on your current plan.
Remote Data Network Access
This information is provided as guidelines to help determine additional licenses you may require. To determine what is best for your business, we recommend discussing it with your preferred provider. This information is utilizing Sonicwall and Microsoft solutions.
Be aware that these on-the-fly setups of personal devices could increase security risks to your systems and data. If personal devices are not held to the same standards and protections that are in place for the PC’s and Servers on your business data network, it could open up the potential risks for virus infections, unhindered data exfiltration, and other security breaches.
Inside the Office- Keep Your Technology Clean
Keep your technology disinfected with an alcohol wipe, especially when using common equipment (i.e., keyboards, laptops, remote controls, telephones, conference units) located in areas such as huddle, conference, training, and break rooms.
Monitors, using the occasional alcohol wipe should not cause major issues, but we do warn against using a window cleaning product like Windex.
Use This Event As An Opportunity to Re-evaluate
Plan to use this pandemic as an opportunity to check your disaster recovery and continuity processes. It is essential that during the chaos, we take the time to learn what can plan differently for the future.
- Record everything your business is doing to work through this unprecedented event.
- how are each of your teams continuing to operate
- what tools do they require to get jobs completed
- are those SaaS, Hosted/Cloud, Premise based
- Plan weekly meetings to determine what is working and what needs to be tweaked.
- If something can’t be initiated immediately for improvements, make notes to re-visit when possible.
Additional information that may be of interest:
Mitel Coronavirus Responds with 6-month free access to MiTeam Meetings
Tech After Five Podcast-Phil Yanov and Carol Hamilton share some great tips for How to Work From Home Successfully-
CISA- Defending Against COVID-19 Cyber Scams, Cyber Defense Alert for alert issued from the Department of Homeland Security
The SBA announces to provide small businesses impacted by Coronavirus up to $2 Million in loans for disaster assistance. Click here to read more.