Mitel Adds Excitement at Year-End with New Phone Sets and Software Release 8.0
Mitel’s MiVoice Business Release 8.0 focuses on providing the best caller experience on centralized and hosted solutions, the reachability of mobile workforces, and flexibility for deployment. Alongside this release, Mitel is rolling out a new line of IP phone sets with mobility features, additional easy-to-install hardware accessories, and several system and end-user enhancements.
Mitel 6900 Series
This new line of telephones is created to fill a gap between the desk phone and mobile device. Introducing three telephones with this new series; the 6920, 6930, and 6940.
All three telephones feature an updated style, HD audio quality, high-resolution color displays, dual gigabit ports, a USB port, and an accessory expansion port.
In addition, these phones include a picture ID on incoming calls and provide avatar support on speed dials, directory, and call history entries. Each telephone extension can be programmed using a different ringtone for internal versus external calls. Logos or a branded look can easily be added as screen-savers on extensions.
This phone is perfect for low volume users, break rooms, and other public areas.
3.5-inch screen with a 320 X 240-pixel display
18 programmable keys
4 soft keys
(Optional) mobile integration
The 6930 and 6940 sets both include MobileLink capabilities via embedded Bluetooth integration. Users will be able to manage both IP and cell network calls from the desk phone. Easily move a call from the desk phone to a mobile device or vice versa. Contacts on the mobile phone can automatically be set up to sync to the desk phone. For convenience, these sets also include a powered USB port that can be used to charge your mobile device.
6930 IP Telephone
4 inch X 3-inch screen with a 480 X 272-pixel display
72 programmable keys
5 context-sensitive soft keys
Designed for the executive user in mind, the 6940 is also a good fit for backup attendants and Contact Center Supervisors. It provides a large graphic display and additional keys for efficiently handling calls. The capacitive touchscreen allows for mobile-like functionality swipe between screens and pinch-to-zoom.
Cordless speech optimized handset
96 programmable keys
6900 Series Accessories
Mitel has simplified the new line to three models, that the end-user can customize to their needs.
As hosted and mobile workers become more numerous in the workplace, Mitel realizes the need to provide easy deployment for the end-user. Accessories for the 6900 series phones will be plug-and-play, allowing easy installation by all levels of end users.
Multiple accessories can be installed on a telephone using the accessory port, USB port, and Bluetooth integration.
Accessories available with the initial release of telephones include:
M695 Programmable Key Module (PKM)
Bluetooth adapter (for use with the 6920 IP phone)
The WLAN adapter can be utilized to work with an existing home or enterprise wireless network. Instead of running a new cable to support an IP set, the WLAN adapter could be used to connect a 6900 series set to the phone network.
An excellent solution for teleworkers, during building renovations, for outdoor events, at temporary setups, and more.
This handset is an optional accessory that can be added to the 6920 (via the Bluetooth dongle), or directly to the 6930. On the 6940 IP set, the wireless Bluetooth handset is standard.
This handset includes answer/hang-up, volume, and mute buttons.
When the handset is apart from the cradle, it will ring.
The Bluetooth 4.1 Class 2 wireless interface allows up to a 30-foot range.
The new M695 PKM features a 4.3 inch, 480 X 272 color backlit LCD. Each device supports up to 28 programmable keys, and up to three can be daisy chained to provide a total of 84 keys. The M695 is compatible with the 6900 series telephones.
MiVoice Business RLS 8.0 Software Enhancements
In addition to supporting the next generation 6900 IP desktop devices, the 8.0 software release focuses on centralized/hosted enhancements and improvements for call handling.
Features such as flexible call handling and flexible music-on-hold provide fluidity across departments or multiple locations.
Flexible Day/Night Service
Previously, businesses utilizing the MiVoice Business Software had to follow a single definition of Day/Night1/Night 2 mode, providing little flexibility for department and branch office locations that were open different business hours and/or followed different holiday schedules. All groups were required to switch modes at the same time with only limited flexibility when using an automated attendant.
With Flexible Day/Night Service, the Mitel MiVoice Business takes the functionality to the next level. Now up to 100 schedules can be created, and each of those schedules can provide up to 10 transitions to align with the Day/Night1/Night2 mode.
EXAMPLE: A car dealership may have extended hours and holidays for the sales department,
while running a service department with regular shifts.
Sales Department Schedule
Monday – Friday from 8 AM to 7 PM calls answered by ring group.
Each Thursday they have a sales meeting from 8 AM until 9 AM and require calls to be redirected to the service department.
Saturdays and Sundays and holidays they are open from 10 AM until 5 PM with calls answered by a ring group.
All other hours they are answered by automated attendant.
Service Department Schedule
Monday – Friday from 7 AM until 6 PM calls answered by the service group.
All other hours answered by automated attendant.
Closed Saturdays, Sundays and holidays.
Each department can have its own assigned schedule which includes the required transitions and works in conjunction
with the mutual Day/Night1/Night2 mode assignment.
Flexible Music Sources
Previously music sources could be assigned at the controller level to ACD paths or to specific tenants. The changes in MiVoice Business RLS 8.0 provide the flexibility to assign a music source at what is called the “Zone Number” or “Call Coverage Index” enabling specific music options at the user level.
EXAMPLE: Back to our car dealership scenario. The dealership operates different showrooms;
one is an Audi showroom while the second is Volkswagen.
Each showroom has a sales group and a service group that can answer calls.
As calls come in and route to a specific showroom via a ring group
the caller hears music or a message on hold about that particular brand and department.
The sales group might play a message about the latest onboard vehicle features,
while callers to the service group would hear a message about getting a vehicle ready for winter.
Improved Call Handling Features
Mitel continuously enhances product/feature functionality based on customer requests, many times via the Mitel User Group. The following feature enhancements are a result of these requests.
Preview on Call Pickup
End-users in pickup groups will be more prepared when taking calls due to the ability to receive the calling name and number and the called group members name and number.
This preview mode is a class of service (COS) option and can be applied to the 5300 and 6900 IP telephones.
Enhanced Call Screening
The perfect manager/assistant feature! This feature can be enabled at the manager’s or assistant’s telephone as needed. When enabled, the manager’s phone is placed in a DND mode, with calls going to that extension auto-routed back to the assistant. The assistant can override the DND mode for calls that still need to get through.
Name and Directory Updates
Previously many internal calls ringing an extension would present a number based view, those calls as of RLS. 8.0 will show a name-based view.
Previously forwarded calls would have been viewed: FORWARDED FROM: 3366
As of RLS 8.0: FORWARDED FROM: Pat Jones
The onboard directory previously displayed all directory numbers, in this release the administrator can tag if the extension is to be in the Phonebook. This feature can be used to eliminate unnecessary information an end user sees when accessing the PhoneBook at their extension, such as a user’s second line appearance, the console overflow directory number, and any analog devices such as a fax machine.
In addition to the new hardware, mobility functionality, and call handling improvements, MiVoice Business RLS 8.0 has added administration improvements, including ease of programming features, security enhancements, expansion of automated routes selection (ARS) lists, and more.