In Business Technology, the Only Constant is Change
Unless, of course, you are Microsoft, in which case, you have been enjoying the loyalty of thousands of business customers worldwide for many decades.
But when Microsoft debuted its cloud-based email service through Office 365, it presented customers with a challenge to change the way they do business.
Stick to an in-house exchange service? Or move to cloud-based email?
The right answer, of course, will vary based on the needs of individual businesses, but there are some broad strokes to consider moving in one path or the other.
- Is your business capable of building and maintaining an in-house exchange service?
- Do you have a disaster recovery plan in case your onsite server crashes?
- Do you have the budget to build and maintain that plan?
Understanding the Circle of Technology Life
To answer these questions you need to understand that hardware has a shelf life and that recurring costs will rise as servers reach end-of-life. Businesses must ensure that they have at least 2 cross-trained, loyal employees available to maintain systems and keep them up-to-date. And keeping systems secure from both cyber-criminals and a business’s own employees should be a top priority.
All that being said, if your company does have the necessary safeguards, policies, and employees in place, on-site Exchange gives you a lot of flexibility that a cloud service does not. For example, a business running Exchange on-site has complete control of its environment, allowing for more flexible integration with third-party tools and other applications. Systems can be tailored and customized to meet the needs of individual businesses.
If your business is willing to enter the intrepid world of cloud email via 365, some changes will immediately become apparent. First, with its introduction to the world wide web, your business will be privy to such included applications as Teams, Sharepoint, and OneDrive–all web-based services, users will be able to enjoy greater access to their emails via mobile devices. Lastly, businesses can breathe easier by relying on Microsoft to manage their own servers in their vast data warehouses versus your business’s server room.
What is the trade-off for going to the cloud?
Like any premise versus cloud trade-off, businesses lose control by submitting to Office 365.
- They may lose the ability to customize programs that they may have enjoyed before with an on-premise system.
- They lose physical control of their own hardware, relying on a slow mega-company like Microsoft to keep hardware and software up-to-date.
- Decisions that Microsoft makes regarding systems may not always be right for your business.
- Those third-party integrations that Exchange on-premise made so easy? Gone.
When your business is faced with making these decisions, you can always contact a company like TSAChoice. With offices in Asheville, NC, and Greenville, SC we can do an onsite visit and make recommendations.
We can assist with an in-depth IT survey and determine which of the methods above work for your business’s current needs, as well as into the future.
Change is certainly a constant in technology, but embracing it doesn’t always have to be so difficult.