TSAChoice is always on the lookout for talented minds in the technical field, and to find a 20-year veteran in unified communications is no easy task. That’s why the addition of Mike Riddle has been such a grand slam for the technical team.
It’s almost like Mike has been custom-built to work with the TSA team. From his beginnings in 1999 in low voltage systems, Mike moved to unified communications and has worked with customers ever since. Most recently, Mike received recognition as our “Rookie of the Year” for the 2020 TSA”Choice” Awards. He is also very familiar with Mitel, TSA’s flagship UC vendor, and from day one has been able to assist with the full gamut of customer support issues.
What makes Mike particularly special is his willingness to both dig into brand new installs and to stick around on those pesky service issues. His most vital talent seems to be his resilience–the uncanny ability to troubleshoot and solve problems that others will sometimes give up on.
Despite his Northern roots (the team at TSAChoice doesn’t hold that against him), he has become an integral part of the organization, adjusting to the Southern life in the Upstate of South Carolina. Hiking, bike riding, time with family, and a bowling habit keep Mike busy on the off-hours.
We appreciate you, Mike, and we’re so glad to have you on the team!