When you purchase or lease business technology, you also assume all the risks and responsibilities of taking care of that system. Over time, these after-the-sale costs can amount to as much as the equipment itself. These expenses include things like: maintenance/ repair, helpdesk support, software patches/upgrades, and refresher training. If businesses fail to maintain their equipment properly– the life and productivity of the original investment is diminished; this leads to an unhappy user experience.
Instead of purchasing or leasing your business technology, TSAChoice’s Technology Assurance Program (TAP) offers you the opportunity to fully outsource all the responsibilities associated with equipment ownership so you can focus your attention on your business.
You can completely ignore the typical costs of ownership knowing your monthly payment includes everything. You will know in advance precisely what your technology will cost you. Your monthly costs remain fixed, regardless of fluctuations in the cost of equipment and labor– effectively ensuring your investment protection!
Technology Assurance Program Benefits
- Fixed monthly equipment payments and full maintenance support for up to 5 years
- Priority service with guaranteed response times on routine and critical issues
- Labor discounts on projects, MAC’s, or work with other TSAChoice divisions
- Annual needs analysis and preventative maintenance check
- System software upgrades
- Unlimited end-user training for communication solutions
- Remote help desk an onsite support for all service issues
- Remote help desk and onsite support for moves/add/change requests
- Off-site system databases maintained for disaster recovery
Your fixed monthly payment includes full service– parts and labor– for the full term of your agreement and the renewal term. When you sign your TAP agreement, you know exactly what service will cost, without escalation, for up to eight years.
Upgrade & Recast Flexibility
The day you purchase or lease a system, you lock yourself into that system’s capacity and technology. The Technology Assurance Program protects you from obsolescence and the risk involved with potentially upgrading the system in the future as your company grows and market conditions or technology change. At any time after the first two years of the contract, should you need a new system due to growth or technological advances, you can upgrade to a new system and simply recast your program to its’ original term. Should you wish to upgrade in the first two years, you will only be responsible for the difference between the payments you have made and 24 payments. This difference will be included in your new upgrade contract so there will not be any out-of-pocket expenses.
In addition, should you elect to add a substantial amount of our equipment to your system; we offer the ability to recast your Technology Assurance Program to minimize the impact on your monthly payment.
System Software Upgrades
For Telephone Systems– anytime during the term of the Technology Assurance Program, you can request to upgrade to the latest production level of the operating software at no additional charge. There is no limit to the number of times you can upgrade during the TAP term or renewal period.
Disaster Recovery Provision
A copy of your system database will be maintained off-site. Should you have a catastrophic loss, your software can be re-installed and back in operation quickly.
What good is advanced technology if no one knows how to use it? With TAP, we provide training on the use of your telephone system to all of your employees throughout the entire term of your agreement. Any time you add new employees; or should someone just need a refresher course, simply pick up the phone and call us.
You will receive a discounted price on any labor charge for miscellaneous Moves, Adds, or Changes or for work related to adding unscheduled equipment.
Guaranteed Renewal Options
Upon completion of the Technology Assurance Program contract, you will have the option to renew for an additional 36 months at 50 percent of the rate you had been paying. All the benefits from your original contract are locked-in for up to eight years!