Comprehensive Service Agreements
Premise-Based Voice and Security Systems
TSAChoice’s flagship telephone and security support agreement offers:
- Flat rate agreement that covers all parts, labor, and travel necessary to fully maintain your system.
- Free system back-ups, software patches, and telephone support
- No charge for troubleshooting affiliated Telephone Company, Cable Company, or Internet Service Provider problems
- Guaranteed 2-hour emergency response time
- Entitles customers to a discounted price on all TSAChoice services including Telephone, Computer repairs, IT services, structured wiring, and Audio-Visual
Unified Communication as a Service (UCaaS) Systems
The TSAChoice UCaaS Comprehensive Service agreement, will not only make your transition to the cloud a smooth process but will provide the ongoing easy-to-access support your business requires.
Beginning with a Smart Start installation, then as your business evolves, we will be there to assist with planning new call routing, implementing changes, and providing additional training.
UCaaS Comprehensive Service Agreement offers:
- Smart Start Installation for MiCloud Connect
- Free, unlimited training for new users
- Priority service with guaranteed response times for routine and critical issues
- Remote help desk support and onsite support for service issues
- Remote help desk support for MiCloud Connect move/add/change (MAC) requests
- Labor discounts on projects, MAC requests, or work with other TSAChoice divisions
- No charge for troubleshooting affiliated Telephone Company or Internet Service Provider issues