Service and Support Plans
TSAChoice has a variety of support agreements to meet our customers' needs. Whether you prefer our Technology Assurance Program (TAP) -- a managed service plan that lets you avoid the necessity of purchasing your business technology, our Comprehensive Service Agreement-the flagship support product for telephone systems, or Complete IT-a solution where TSAChoice can become your IT department-we have a support plan for you. In addition, we have a Block Amount Agreement which provides discounted hourly rates to customers willing to purchase their service contract in advance.
TAP is a turnkey program that includes the equipment and the associated cost with operations of your network and voice systems. It provides an easy way to manage your technology budget and allows the payments to be treated as an operational expense.
TSAChoice's Comprehensive Service Agreement is a flat rate plan to cover all parts, labor and travel necessary to maintain your telephone system. Free system back-ups, software patches, telephone support and a 2 hour emergency response guarantee are included to make sure your business phone system is running worry free.
The TSAChoice Complete IT plan offers a solution that provides control over both the quality and the cost of your IT support. This network support plan is tailored specifically to meet your organization's technical requirements and your budget. Your fixed monthly rate will give you 24/7 access to the highly trained technicians who will monitor, manage, maintain and keep things safe and secure on your network. This plan leaves you to focus on your organizational goals and objectives because you will have a comprehensive IT partner protecting your network and data.
The block amount agreement is the service plan for customers who do not want a full-service plan, but are willing to commit to a block amount in order to receive substantial discounts off normal Time and Material Rates.