Not only is she a Scorpio in every sense of the sign, she just celebrated a milestone birthday AND she started her TSAChoice career in November 1997.
Alecia is the person in the office that keeps the TSAChoice Voice Services team on the go, constantly juggling and re-juggling to get all of our customers' communication needs met. With a friendly can-do attitude, an in-depth knowledge of communication systems and network equipment she is our go to person to make sure service calls and projects are handled effectively.
At home, to create her work-life balance, she drops the technology; she doesn't even have have Internet access! She enjoys spending time with her guy, hiking, going to the beach, fishing and taking classes at the gym. Spending quality time with her animals is always a priority: Mr. Ed (a horse of course), Buddy the Golden Retriever and we can't forget her cat Happy.
Alecia has sometimes been called our nucleus, "a central and most important part," of the service department. (Merriam-Webster Web Site)
There are many items to consider: the desktop, monitors, backups, applications, etc.
When working from home, be sure to check with your company on recommendations for backups and a disaster recovery plan, especially if you save work on your local devices. If there is no plan in place for catastrophic events, you may consider completing backups of your work and important information to an external hard drive or a cloud backup service.
If you are using a teleworker phone, 911 may be an issue; be sure to confirm with your system administrator if 911 calls can be made from this phone. Mitel offers an optional Line Interface module that allows a home user to connect their home landline. If 911 is dialed, the phone is smart enough to utilize your home line as opposed to attempting to dial out utilizing the company telephone lines.
If you spend a lot of time working at a PC, dual or even triple monitors can be a real time saver. For the purposes of efficacy and efficiency, most of our in-house PCs are dual monitors at TSAChoice. If you decide to make the move to multiple monitor usage, be sure to confirm that your PC will support the configuration.
Unified Communications is also a consideration, if your company phone system supports it. Depending on the level of security required for your communications, you may consider having a secure Unified Communication solution in place. An effective Unified Communication system allows you to see the presence of co-workers from just about any device, receive and send faxes from your desktop, create voice/video conferences on the fly, provide secure chat capabilities, and may also be used for your softphone. Be sure to take time to review and understand all of these features if your company provides this type of application for your PC or smart device.
By Dale Neal, firstname.lastname@example.org*
A handful of growing Asheville businesses have gone down the mountain to break into the larger Upstate South Carolina market just an hour away.
ASHEVILLE – Separated by 60 miles of highway and a state line, Asheville and Greenville, South Carolina, still share much in common — a broadcast television market, resurrected downtowns, growing economies.
But only a handful of Asheville businesses have gone down the mountain to break into the larger Upstate South Carolina market, something business leaders are working to change.
The Asheville Area Chamber of Commerce hopes to change that and will start by arranging the first joint meeting between the chamber boards of Asheville, Greenville, Greer and Spartanburg, Asheville Chamber President Kit Cramer said. The communities have common ground to boost a regional economy not confined by state borders, she said
“Geography is on our side, and Interstate 26 is the spine that runs through the Upstate and right through Western North Carolina,” Kramer said.
After tentatively aiming for a November meeting, Cramer is looking ahead to a meeting next spring in Tryon — roughly midway between Asheville and Greenville
But some Asheville companies have already seen the benefits of a bigger market just an hour away.
“We’d been talking about it for years before we could put feet on the street down there.” said Jeff Lowdermilk, one of the founders of TSA Choice in Asheville. “We made some early stabs into that market, but we finally took the plunge about two years ago.”
Lowdermilk and Bill Arledge launched the company in 1982 as Telephone Systems of Asheville, installing office phones. Technology and times changed, and TSA Choice has grown into a networking company, offering IT management.
Now headed by president Dan Watts, TSA Choice has established a foothold in Greenville, which is more than twice the size of the Asheville market.
The Greenville-Easley-Mauldin metro area covers Greenville, Pickens, Laurens and Anderson counties in the Upstate with a population of nearly 851,000 — South Carolina’s largest metro area. By comparison, the Asheville metro has nearly 425,000 people in the four-county metro area of Buncombe, Henderson, Haywood and Madison counties.
An Asheville native, Watts served in the military and worked for a number of years for Windstream, a leading Upstate IT company, so he’s familiar with both markets.
“I think there is a different business climate in every city you go to, but Greenville and Asheville aren’t that radically different when you compare them to Columbia, South Carolina,” Watts said, pointing to the strong government sector in the South Carolina capital.
While the interstate and other highways have leveled the playing field, geography and climate still differentiate the two communities.
At about 966 feet above sea level, Greenville runs hotter in climate, about 10 degrees higher in any season than Asheville at a cooler 2,130 feet.
Some businesspeople say altitude can affect attitude, seeing subtle differences in how deals get done in the two communities.
Tim Emory, of Emory Electric Co., sees Greenville and Asheville with business climates that reflect the characters of their cities, Emory said.
“Greenville feels more conservative both in its politics and business, whereas Asheville is more liberal, more open,” Emory said.
Emory Electric Co. has been contracting electrical work around Asheville since 1978. “We really wanted to grow our business, and we had worked some in the Greenville area. We see Greenville as a much larger market,” Emory said.
The company has taken on contracts in Greenville, and indeed across the Southeast, wiring new grocery stores for Ingles, for example. But after opening a Greenville office in 2006, it still took time to build a local reputation, Emory said.
Emory also made sure to invest enough in the new market. “We have managers, employees, trucks. It’s almost like a second company.”
Watts agreed that scalability is the key to growing into new markets. With 60 employees, TSA Choice was large enough to expand into a second office and hopes to grow further. “It takes time to build your brand, and you have to be wiling to invest and deploy resources there. You can’t send a truck down every day.”
Hiring people who live in a community they serve is critical to any successful business model, said John Kimberly, president of the recently merged Carolina Alliance Bank.
Kimberly formerly headed Forest Commercial Bank, which officially merged with its Spartanburg peer bank last spring. The combined bank with offices in Asheville, Hendersonville, Charlotte, Spartanburg, Anderson and Seneca took the name Carolina Alliance. “We thought the name was more portable, and we hope to grow,” Kimberly said.
The board remains evenly split between officials who live in Asheville and in the Upstate. Kimberly considers the bank homegrown in both communities now.
The banker sees each community with assets and business strengths of its own. The Upstate has more of a manufacturing base with 35,800 factory workers at companies like BMW, Michelin, Caterpillar and Lockheed Martin.
By comparison, the Asheville metro has 19,000 manufacturing workers. In recent years, the area has landed some key businesses like New Belgium Brewing and Linamar and expansions at GE Aviation and Thermo Fisher, among others.
Forging tech ties
Tech entrepreneurs may have an easier time traveling between the two communities.
“That border doesn’t exist for us,” said Phil Yanov, creator of the networking events. Yanov started the events six years ago in Greenville, and they have spread to Asheville as well as Raleigh and Charlotte, Columbia and Charleston, South Carolina, and Atlanta and Savannah, Georgia.
“Every one of the cities has its own character. We see a different audience in each town,” Yanov said. Events typically draw about 100 participants.
“These are IT people, and networking doesn’t come naturally to them. We have to work to get these guys and gals to come out.”
Watts has attended the networking functions, searching for leads and ways to cement TSA Choice’s brand in Greenville.
Asheville is also looking for ideas to the south, not trying to reinvent every successful model, said Josh Dorfman, the new director of entrepreneurship for Venture Asheville at the Economic Development Coalition of Asheville and Buncombe County.
“We’re not shy about partnering with other cities with good ideas,” Dorfman said. “Greenville has made excellent strides for a city of its size. They have access to research at Clemson Univeristy, and they’ve built up their tech scene.”
Greenville also has plenty of investors with money looking for good returns, Dorfman said. Venture Asheville will work with the Upstate Carolina Angel Network in Greenville to professionally manage a new Asheville Angel network, providing due diligence and vetting potential companies for individual investors.
The Carolina Angel Network has invested about $9 million in start-ups in Upstate South Carolina. Working with Greenville’s expertise, Dorfman hopes Asheville companies can get more access to capital, from local investors and in a sister city to the south.
As more companies see opportunities over the state line, Watts is excited about the potential growth and ideas the communities can share.
“Both towns have done an amazing job with revitalization of their downtowns,” the TSA Choice president said. “Greenville had their riverfront more convenient to their downtown and revitalized it first. It will be interesting to see what Asheville does with the River Arts District with New Belgium coming in.”
Asheville has built a strong business community with the Buy Local philosophy, but thinking regionally with Upstate cities could prove equally profitable for growing businesses, Cramer said.
“Businesses don’t see the same kind of borders that governments see,” she said.
“A joint meeting next spring linking the Asheville area and the Upstate, as officials and business leaders get acquainted can only help,” Cramer said.
“It helps that we are different types of communities. We’re not necessarily competing against each other for the same type of companies,” Cramer said. “We have the best of both worlds along that stretch of interstate. It’s easier for people who know each other to do business together.”
Asheville Metro Economy
Buncombe, Haywood, Henderson, Madison counties
Unemployment (August): 5.3%
Civilian labor force: 215,900
Leisure & Hospitality: 26,400
Transportation, Retail: 33,000
Business, Professional Services: 18,900
Greenville-Easley-Mauldin, SC metro
Greenville, Anderson, Pickens, Laurens counties
Unemployment: 6.1% in August
Civilian Labor Force: 850,965
Health care: 35,800
Leisure & Hospitality: 32,800
Transportation, Retail: 56,400
Business, Professional Services; 62,800
SOURCE: U.S. Bureau of Labor Statistics
Mitel’s CTO Jim Davies has proven to be an engaging speaker with tremendous insight into an ever shifting technological world - and his presentation at the recent GSATC meeting in Greenville, SC was no exception.
His presentations always feel more like a conversation and for this event his talk covered changing trends in the voice and IT space, as well as the significant growthhas seen over the past 18 months and a glimpse of their future plans for growth. These topics must have been relevant for everyone in the room, as every eye remained fixed on Jim for the entire presentation.
This certainly wasn’t the first presentation on how cloud offerings are and will continue to impact decisions on where to house data and applications that are critical to business customers, but it did provide additional insight into how tomorrow’s cloud landscape is likely to look. Jim envisions that the majority of cloud environments will be private, as opposed to businesses housing data and applications in a few gigantic data centers. These will be with applications layered on top, located either on a customer premise, in a local data center, or possibly in one of the gigantic centers. Drivers for moving to cloud include the centralization of resources, cost reduction, and possible , among other things.
Mitel has been a strategic partner for TSAChoice, Inc. since the mid 1980s, always providing reliable and powerful voice solutions for our customers. Their growth over the past 18 months has been exciting to watch and ensures both partners and customers are aligned with a "best of breed" provider. The strategic acquisitions of PrairieFyre, Aastra, Oaisys and Telepo have more than doubled Mitel’s size while also enabling them to strengthen their efforts in the Contact Center space. Jim’s glimpse into Mitel’s next 3 years indicates additional acquisitions are likely and continued growth is ensured.
Jeff Lowdermilk, Principal
Mitel is providing an exceptional opportunity to move Mitel 3300/MCD/MiVoice Business customers to transition from their digital-based equipment, such as peripheral cabinets and digital, to IP telephones.
Through this qualifying offer, customers are able to benefit from:
• 2-for-1 offer on specified Mitel IP telephones, when displacing legacy Mitel digital telephones
• 2-for-1 offer on Mitel MiVoice Business user licenses for each MiVoice IP phone ordered
Certain qualifications apply. This promotion is valid for orders placed before December 31, 2014.
For customers that feel that their network infrastructure may not support IP telephones, we do have infrastructure solutions available to convert what was at one time considered insufficient cabling.
For customers with analog needs, there is a program in place to provide analog licenses free of charge. This promotion does have basic requirements that need to be met prior to purchase.
For additional information, please contact your or .
This software release focuses on continuing to improve the overall Total Cost of Ownership (TCO) and support for contact center solutions and supervisor enhancements, with a focus to continue to improve the platform to support closer integrations with 3rd party solutions.
Enhanced Ring Groups
Mitel has provided several different options for ring groups in the past, each having subtle variations in behavior. These ring groups have been consolidated into the new Enhanced Ring Groups feature.
These groups can consist of any dialable endpoint, local or remote. This can include Hot Desk Users, SIP endpoints, analog devices, Dynamic Extension endpoints, and multi-device users.
Once the group is defined, there are multiple hunting methods that can be applied to the group.
Currently the software features similar in both the automatic call distribution (ACD) and Enhanced Ring Groups now include such features as call re-routing, call queueing, and overflow behavior when calls are queued beyond a pre-determined amount of time.
Enhanced Silent Monitor & Whisper Coach
Silent monitor enhancements will allow the supervisor (or any user with a class of service set to allow silent monitor), to establish a monitor on an extension in any call state. At any point the call can be elevated to a Whisper Coach session (on X-86 based platforms) or barge in on all platforms.
Whisper Coach allows the supervisor (or any extension with the class of service enabled), to provide an audio path to the person that needs assistance, without being heard by the external caller. At any point the call can be elevated to a Barge in.
Live Music on Hold (MOH) over IP sources, generic SIP based G. 711 end points can now be included as streaming MOH sources.
For administrators, enhancements have been made for provisioning users, maintenance, and trouble-shooting.
Mitel Business 7 now supports VMware vSphere 5.5 the latest VMware release.
MiVoice Business continues to improve resource utilization and is now qualified to support up to 5000 users/devices within one virtual appliance.
Mitel 6.0 will be the last formal release supporting the legacy SX-2000 peripheral nodes. Customers that continue to have peripheral nodes should make a plan to begin migrating their digital telephones to IP sets and upgrading to the supported analog equipment. To assist with this migration, Mitel is offering a promotion to make this transition.
To request a software upgrade, contact our service department at 828-254-4464 or click here to fill out our Service Request form.
MiCollab (previously known as Mitel Application Suite or MAS) is a combination of unified communication applications that work seamlessly together, consolidated on a single physical server. MiCollab can be deployed on premise, for private cloud scenarios as Infrastructure as a Service (IaaS), or as a hosted service offering.
End User Enhancements
• Personal Video capabilities are now extending to the iOS and Android mobile devices.
• Unified Message enhancements include synchronization with Office 365 and Exchange 2013; and the ability to import and export a distribution list creation.
• MiCollab 6.0 continues to enhance integrations between Google Cloud and Microsoft Office 365.
• The UCC Basic User will include the ability to Instant Message.
• The UCC Standard User will now include the ability to Instant Message and provide Instant Messaging Presence.
• MiCollab retains its market leading virtualization position with support for VMware vSphere 5.5.
• UCC Users can be provisioned across the entire solution from Active Directory.
• MiCollab R6 is providing compatibility with Windows 8.1 in desktop mode.
To request a software upgrade please contact our service department at 828-254-4464 or click here to complete the Service Request form.
Setting Up a Safe and Healthy Place to Work
Think about how you prefer to work: Do you prefer to stand, sit, or a little of both? Where are all jacks and power cables? Will you be on the phone quite frequently?
To stand or to sit — that is the question. The new rage is to stand. Why? Standing while working offers several health benefits. Whichever you choose, you will probably need a desk or a table in your office. Even if you choose to stand and have a traditional desk there are components you can purchase to raise your keyboards and monitors. It is important when either standing or sitting that your components are at the right level, otherwise you may find yourself with neck and shoulder pain.
Consider what will make you comfortable. If standing, be sure to use a good thick pad in your workspace, as well as a barstool type chair. If sitting, make sure your chair is comfortable and set at a good height for computer sightlines and keyboard level. If you have to be on the telephone frequently throughout the day, you may want to use a headset or a speakerphone to reduce neck strain.
Since many items from your desk either connect to a jack or a power resource, be sure that you take that into consideration when positioning the desk in your office and tuck cables out of the way of walking paths. Anytime you have exposed cables in a walking area, installing a floor cable cover will work to fix a potential accident waiting to happen.
Be sure to check out the last installment in the series, “The Technology,” for suggestions about how to choose tools that work for your environment.
From the official press release:
Originally formed in 1982 as Telephone Systems of Asheville, TSAChoice has grown into the region’s largest provider of turnkey office technology solutions and one of Asheville’s top technology start-up successes. Today its founders, prior President Bill Arledge and Executive Vice President Jeff Lowdermilk, announce a new executive leadership team.
Dan Watts, who joined TSAChoice as Director of Customer Development in May, 2013 has been named President of the 32-year, 60-employee company and will join longtime TSAChoice executives Dan Higgins, Vice President of Operations, and Kerry LaPierre, Vice President of Finance, as the company’s senior level management team.
Bill Arledge and Jeff Lowdermilk will remain with TSAChoice as Principals, serving as mentors to the new leaders during the transition.
On his new role, Watts says, “It is an exciting time in an exciting industry. I am honored to have the opportunity to lead the well-established and growing TSAChoice as we continue to help our clients manage their technology initiatives.”
Prior to joining TSAChoice, Watts, who is a US Army veteran, worked with USLEC/PAETEC/Windstream for 13 years where he served in various management positions in both sales and operations.
Under his leadership, TSAChoice plans to continue its core business as a commercial technology integrator while embracing the changes associated with the evolution of business technology. With a strong focus on the customer experience, TSAChoice plans to grow its managed services offerings such as the company’s flagship Complete IT Plan which allows customers to focus on their core competencies by outsourcing the day-to-day planning and management of their technology systems.
TSAChoice is the largest business technology integrator in Western North Carolina and has a second office in Upstate South Carolina. TSAChoice’s more than 60 highly trained technology professionals and support staff deliver turnkey telephone, computer, network, audio-visual, and security solutions from a single source. For more information about TSAChoice, call (828)254-4464 or visit www.tsachoice.com.
Working from home is not for everyone. It requires focus, good communication skills, and the ability to get projects/jobs completed with little to no supervision.
Creating the right workspace and making sure you have the right tools play a big part in successfully working from home – efficiently and effectively.
In this three-part series, we will review considerations for location, setup, and technology tools to assist in creating a teleworking environment that works for you.
Location, Location, Location
When considering a location, you need to think about how people will be communicating with you, the sensitivity of the information that you are working with, and how much time you will be spending in this location.
With whom do you need to communicate: co-workers, customers, clients, patients, or no one? How are these people going to be communicating with you: face-to-face meetings, email, chat, phone, video? What type of security, if any, does the location require?
When working out of your home, consider including an alternative entrance to be utilized for work purposes only. If possible, keep your workspace and living space separated so as to better distinguish between work and home time.
If your office is going to ever be seen by anyone, whether for an in-house appointment or for a video call, it should look professional. Ditch the trophies, family vacation pictures, and hobby items, replacing them with professional business pictures, books, certifications, etc.
For video calls you may also want to make sure that the wall that appears behind you does not have items that move: in addition to being distracting, they can cause the video resolution to become choppy due to higher bandwidth consumptions required to support the additional movement.
If communicating by phone, video or in-house meetings, consider a quiet location, somewhere away from bedrooms, playrooms, and from the area where pets normally stay. Not only are these daily noises a distraction to you, but depending on how loud they are can also be a distraction that is created for your call/caller.
What type of security if any is required or wanted by you or your company? Security can be anything from a door access system, to a key, to a locked desk or filing cabinet. Ask your company what requirements they recommend or require.
These are just a few items to consider when choosing a location for your home office. Be sure to look for the next segment, “Setting Up a Safe and Healthy Place to Work,” which will provide tips for making your home office a safe place to work.
The NJPA is 50,000 members strong and provides a process for government, educational institutions, and non-profits a way to procure equipment. Qualified members have the ability to purchase discounted Mitel telecom solutions without going through a complicated RFP procedure, because that procedure has all ready been completed by the NJPA.
Organizations that may qualify to become members of the NJPA are: state and local government administrations, federal government agencies, healthcare providers, food services suppliers, transportation networks and utilities and diverse affiliations of member tribal nations.
Contact TSAChoice Inc., a Mitel Partner, to make sure you are getting the best quality product along with the best price for your Non-Profit, Educational or Government facility, with less red tape.
What is CryptoLocker?
CryptoLocker is a ransomware Trojan that surfaced in fall 2013 and is still creating havoc on PCs and Networks running Microsoft Windows.
As with any ransomware, once the system is infected, the user is coerced to pay ransom through an online payment method to regain computer usability. However, paying does not guarantee access to the infected system.
Once the CryptoLocker infects computers, they are at an elevated risk of being completely unusable. Once the files are encrypted, anti-malware tools are usually only able to remove a variant of CryptoLocker from the system, but leaving those encrytped files unusable. It is essential to stop the CryptoLocker infection before it can be executed.
How does it colonize?
CryptoLocker is normally spread via email and drive-by downloads. The emails normally resemble a routine message from a legitimate company, such as a tracking notice from a shipping company. If you click on the hyperlink in the email, CryptoLocker can encrypt everything on your hard drive and in your shared folders.